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Terms and conditions
Conditions of use
1. The price of each product is displayed with the product.
2. Prices on imported products may change without prior notice
3. Should any items be out of stock or any delays occur, Candylicious will make every effort to inform the buyer, and suggest a similar product .
4. Please make sure to include correct contact number and e-mail address .
5. It is the buyers responsibility to make sure that the correct size and colour is chosen when placing order.
6. Embroidery orders can take 6 - 15 weekdays, depending on workload, , rushed orders will carry a 15 % surcharge .
7 . Parcels are posted on Mon - Thurs only , and Couriered Mon - Thurs only
8. Once a parcel has been posted or collected for courier delivery, the customer will recive a tracking number via e-mail or sms notification, Candylicious do not take responsibility for parcels lost, stolen or that is of any negligence that is out of our control . Customer is responsible to track their own parcel via contact number provide or online details provided.
Agreement of sale
1. An agreement of sale comes into effect once the purchase cycled has been completed and the full amount of the order placed, including courier/postage has been paid via EFT, or a cash deposit into the account of Candylicious and such an amount is confirmed to have been received by the issuing bank. Payment must be made within 2 days by the buyer after the purchase cycle has been completed on the Candylicious website online shop.
2. Candylicious may remove such an item from the shopping basket if no stock is available.
3. Candylicious reserves the right to cancel orders in part or in whole should the the circumstances dictate.
Delivery / courier door to door and Exchange
1. Johannesburg and Pretoria / surrounding areas, whole of GAUTENG , Courier door to door home OR work address R70 per parcel
2. Durban and surrounding areas, Courier door to door home OR work address R99-R145 per parcel
3. Cape Town and surrounding areas, Polokwane Northwest , Free State, Northern Cape, Courier door to door home OR work address R99 -R145 per parcel
4. Due to the nature of the products, Candylicious Lingerie do not do exchanges. In the rare occasion that a product is faulty or damaged Candylicious Lingerie will do a exchange for the same product. Postage or Courier service will not be refunded. Customer will be responsible for the shipment fee .
5. If a customer insists on using South African postage as shipment method , the responsibility lies completely ith the customer, and Candylicious will not take responsibility for any lost, damage theft of parcel .
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